Shop Policies
Every piece we make and ship is done with care from our small studio in Seattle. We aim to be transparent and thoughtful in our policies, just like our jewelry. Below you’ll find everything you need to know about orders, shipping, repairs, returns, and more. Still have questions? Email us at nina@seattlejewelrydesign.com
ORDER PROCESSING & SHIPPING
Processing Time
Most orders ship within 7 business days. Because every piece is handmade and some are made-to-order, please allow for slight variation in production time. If your order is time-sensitive, let us know and we’ll do our best to accommodate. We ship Monday–Friday during regular studio hours.
U.S. Shipping
Orders ship via USPS Priority Mail and typically arrive within 1–3 days. You’ll receive tracking info as soon as your package goes out. Standard shipping does not include insurance. Please reach out if you’d like to purchase insurance. We’re not responsible for delays, lost/stolen packages, or incorrect addresses.
Seattle Pickup
Want to pick up your order in person? Reach out before placing your order to arrange a Capitol Hill studio pickup.
International Shipping
We ship globally via USPS First Class Mail. Delivery time varies by location (1–4 weeks). Tracking is limited after leaving the U.S. Customs duties and import fees are the responsibility of the buyer. Packages will be labeled as "Merchandise / Costume Jewelry."
RETURNS, EXCHANGES & CANCELLATIONS
Returns
Unworn, non-custom pieces in original condition may be returned within 14 days of delivery. Returns beyond 14 days are evaluated case-by-case and may incur a 50% restocking fee. Email us at nina@seattlejewelryrepair.com before sending any return. We cannot accept returns without prior approval.
Return shipping is the buyer’s responsibility. Items must be packed securely. We cannot issue refunds for damaged or lost return shipments.
Exchanges
We are not currently able to process direct exchanges. If you’d like a different item, please return the original (per the above policy) and place a new order.
Cancellations
We accept cancellations or modifications within 24 hours of placing your order. Email us right away if you need to make changes. After 24 hours, all orders are final.
International Orders
All international orders are final sale and not eligible for return or exchange.
CUSTOM WORK
Custom jewelry is one of our specialties. All estimates are provided in good faith but may change if new materials or work are needed. If we anticipate a price increase beyond the original quote, we’ll contact you before proceeding.
Custom pieces are non-returnable and non-refundable. A deposit is required to begin the work, with the balance due at delivery. We accept credit cards, Venmo, Zelle, and cash. If you supply your own stones or materials, we do our best to handle them carefully, but we cannot guarantee they will not be damaged. If damage occurs, we’ll reimburse you at market value.
Custom pieces come with a 6-month repair warranty. Rings include one complimentary resizing or fit check.
REPAIRS
Repair pricing and timelines are estimates only. If the scope of work changes significantly, we’ll reach out with an updated estimate. Like our custom pieces, we accept cards, Venmo, Zelle, or cash.
We cannot guarantee repairs on customer-supplied jewelry will be risk-free. If a piece is damaged during repair, we will reimburse you at market value.
Repairs come with a 30 day warranty from the date of final payment. After that, any issues will be handled case-by-case.
Appointment Scheduling Policies
At Seattle Jewelry Design & Repair, we value both your time and ours, and we reserve each appointment with great care so every client can enjoy the highest level of service. To help us keep things running smoothly for everyone, we kindly ask that you observe the following cancellation policy:
Cancellations made less than 2 hours before the scheduled appointment will incur a $40 fee.
If you arrive more than 15 minutes late, we may need to reschedule to avoid overlapping with the next client’s appointment. Please let us know as soon as possible if you’re running behind.
Missed appointments or arrivals more than 15 minutes late without notice will be subject to the $40 fee.
If a fee applies, we’ll send you a quick invoice after the appointment change. It’s simply our way of making sure we can continue to give every client the time and attention they deserve.
We truly appreciate your understanding and cooperation in helping us provide thoughtful, timely service to everyone we serve.
JEWELRY CARE
Materials
We use recycled sterling silver and 14k gold. All our metals are hypoallergenic, and lead-free.
Care Tips
Remove jewelry before swimming or showering
Store pieces in an airtight bag to prevent tarnishing
Clean gold with mild dish soap, warm water, and a soft toothbrush
Polish silver with a cloth or baking soda paste
Gemstones are delicate, remove before heavy activity
PROMOTIONS & SALES TAX
Discount Codes
Discounts must be applied at checkout and cannot be combined or used retroactively. If a discounted item is returned, the discount code is not reissued.
Sales Tax
We collect sales tax for all orders shipped to or picked up in Washington State.
WHOLESALE & CONSIGNMENT
We welcome wholesale and consignment partnerships! For inquiries, email nina@seattlejewelryrepair.com.
Wholesale Orders
Items must be sold at retail price unless otherwise agreed
Full payment is due upon receipt of order
Manufacturing-related damage will be repaired free of charge within 6 months
Tarnish and gemstone care are the responsibility of the retailer
Consignment Orders
Items must be sold at listed retail price
Unsold pieces may be swapped or returned after 6 months
Monthly payments with itemized reporting are required
Damage after delivery is the financial responsibility of the venue unless deemed a manufacturing issue
Thank you for shopping small, supporting local, and valuing handmade!